Contact Us

If you need to reach the editorial team behind New Sports Betting Sites, email [email protected]. That address reaches the people who research and write the sportsbook reviews you see across this site. We read everything, and we aim to reply to genuine reader enquiries within a couple of business days.

One thing to be clear about before you write: we are an independent comparison site, not a betting operator. We cannot see your account, unlock a withdrawal, verify your identity documents or release a bonus. If your issue is with a sportsbook, the operator's own support team has to resolve it — but the sections below explain how to escalate properly, and what we can do with the information you send us.

What to email us about

• Corrections. A bonus term has changed, a payment method has been dropped, a market is no longer offered, a page has a broken link. These are the most useful messages we get.
• Your experience with a listed site. Slow payouts, unexpected KYC requests, limits applied to a winning account, support that never replied. Good experiences too — consistent, fast crypto payouts are worth knowing about.
• Questions about our reviews. Why one sportsbook ranks above another, how we weigh odds pricing against payout speed, what a rating actually reflects.
• Suggestions. A sportsbook we have not covered, a market or sport you want compared, a guide you would find useful.
• Commercial and media enquiries. Use the same address and say so in the subject line.

What we cannot do

• Act as an arbitrator or regulator between you and an operator.
• Open, close, restore or fund an account on your behalf.
• Give tax, legal or financial advice about your betting activity.
• Provide tips, picks or predictions, or tell you what to bet on.
• Help anyone under the legal age in their province or territory.

How we handle commercial relationships

Some of the links on this site are commercial, and New Sports Betting Sites may earn a commission when a reader signs up through one. That arrangement pays for the research; it does not buy a position in our rankings, and it does not stop us publishing a limitation. If you think a review reads like an advert rather than an assessment, say so in an email — that is a fair complaint and we would rather hear it than not.

Making a complaint about a sportsbook stick

Complaints that get resolved tend to be the ones with a paper trail. Before you contact us, and ideally before you escalate with the operator, gather the following:

1. Your account username or ID — never your password.
2. The date and time of the bet, deposit or withdrawal, with the transaction reference.
3. The amount in CAD, or the crypto amount and network if you used one.
4. Screenshots of the bet slip, the cashier page and any bonus terms you were shown.
5. The full chain of replies from the operator's support team.

Send that to the sportsbook's support first, in writing, and ask for a ticket number. If it stalls, most international operators list a complaints escalation path or an independent dispute service in their terms. When you copy us in, we log it against the brand and it feeds into the next review update. Where a pattern emerges across multiple readers, we change the write-up or drop the site.

The sportsbooks readers contact us about most

Because the majority of reader mail concerns a specific brand, it helps to know what we already have on record for the sites at the top of our list. Ratings below are our own editorial scores, not customer-review averages, and offers are the operator's advertised headline terms — always read the full conditions on site, since bonus amounts, minimum odds and rollover requirements change without notice.

Instant Casino

Our highest-rated pick at 10.0, and the one most reader questions arrive about — largely because its headline is a combo-bet enhancement rather than a deposit match, which works differently from a standard welcome bonus. The advertised offer is up to 40% extra on combo bets, which applies to qualifying multi-leg wagers rather than to your balance, so the value depends entirely on how many legs you routinely build and whether your preferred markets qualify. Check the minimum number of selections and the minimum odds per leg before assuming a parlay counts. The limitation worth naming: a parlay-weighted promotion is close to worthless if you bet singles on hockey moneylines, and the boost does not compensate for a poor base price. Compare the underlying odds first.

Ivibet

Rated 9.7, and on this page because its sport bonus up to €150 is the clearest example of a currency mismatch readers write in about. The offer is advertised in euros, which means your deposit and the bonus cap are converted, and the CAD figure you actually receive moves with the exchange rate. That is not a trick, but it does make the headline number imprecise for a Canadian bettor, and conversion can also appear on the way out. If you want predictable numbers in C$, ask their support to confirm your account currency before your first deposit. Otherwise a solid all-rounder for mainstream soccer and North American leagues.

Betninja

Also 9.7, and the one where readers most often misread the split. The advertised welcome offer up to $2,500 plus 100 free spins is a combined sportsbook-and-casino package, so the free spins sit on the casino side and the headline maximum is a ceiling that requires a very large deposit to reach — most bettors will claim a fraction of it. Rollover applies to the bonus portion, and spin winnings usually carry their own separate wagering terms and a cap on converted winnings. Worth a look if you use both the sportsbook and the casino; less compelling if you only bet sport and would rather have a smaller, cleaner offer with lower turnover.

Skycrown

Rated 9.7 on a 450% welcome bonus — a percentage that looks dramatic and almost always signals a low maximum and heavy wagering. Before you email us asking why your balance is locked, read the rollover multiple and check whether sports bets count toward it at full weight, because on packages structured this way they frequently do not. It earns its place for the size of its promotional ladder and its crypto handling, but the terms do more work than the headline.

Payments, payouts and the questions that follow them

Most of the money-related mail we receive falls into three buckets: deposits that did not credit, withdrawals that stalled at verification, and fees nobody expected. The general picture across the international sportsbooks we cover in Canada looks like this.

Method	Typical use	What to check before you commit
Interac	CAD deposits, sometimes withdrawals	Whether it works both ways or only for funding; bank-side limits
Bank cards	Instant deposits in CAD	Card issuers may decline gambling transactions; card withdrawals are slower
Bank wire	Larger balances	Intermediary bank fees; multi-day settlement
Cryptocurrency	Fast payouts, higher ceilings	Correct network, network fees, price movement between request and receipt
Vouchers / player transfer	Where cards or Interac fail	Purchase fees; usually deposit-only

Two practical points. First, advertised payout times are the operator's own claim, not something we have measured — treat "within the hour" as best case after verification is complete, not as a guarantee. Second, the clock almost never starts until KYC is done, so upload your ID, proof of address and payment ownership early rather than at the moment you want your money. Sites like DisCasino and VegasHero price their offers in USDT, so the amount you see is a crypto-denominated figure rather than C$; 5bet's advertised C$45 free bet for C$30 is one of the few on our list quoted directly in Canadian dollars, and free bets typically return winnings only, not the stake.

Betting markets we can help you compare

If your question is "which of these is best for X", tell us what you bet and we can point you at the right comparison. The sportsbooks we cover generally run:

• North American leagues — NHL, NFL, NBA and MLB, with moneylines, point spreads, totals, player props and futures.
• Soccer — the broadest market depth on most international books, from major European leagues to lower divisions.
• Parlays and same-game parlays — where the promotional value on this list is concentrated, and where prices vary most between books.
• Live and in-play betting — judge these on how many markets stay open mid-game, not on how the lobby looks.
• Golf, MMA and horse racing — racebook coverage in particular differs sharply from one brand to the next.

The casino side, and why it shows up here

Nearly every operator on our list runs a casino alongside the sportsbook — slots, table games and live-dealer rooms — and several of the headline offers, including the free spins attached to Betninja and WSM Casino, belong to that side of the account. The terms are not interchangeable: casino bonuses usually carry higher turnover multiples but count wagers at full weight, while sports bonuses often exclude low-odds selections and cashed-out bets. If you contact us about a bonus, tell us which product you were using, because the answer differs. Readers interested in the casino product specifically may also want our coverage of casinos operating outside GamStop.

Eligibility, legality and what we will and will not discuss

The sportsbooks listed on New Sports Betting Sites accept bettors from across Canada and operate under international licences. They are not licensed or approved by any Canadian provincial or federal authority, and an offshore licence is not a Canadian government endorsement — it is a foreign regulator's permission to operate, with whatever consumer protection that particular regime provides. Provincial regimes such as Ontario's regulated market run separately, and where a province operates its own licensed platforms, the protections and dispute routes there are different from the ones attached to an international book.

Minimum age depends on where you live — 19 in most provinces and territories, 18 in Alberta, Manitoba and Quebec. We will not correspond with anyone below the legal age in their jurisdiction, and operators will enforce this at verification regardless of what they allowed at signup. Deposit in C$ where the site supports it; otherwise expect conversion on both deposits and withdrawals.

Our terms of use set out the limits of what we publish, and more about how we work and who we are is available if you want context before you write.

How we assess the sites we list

Ratings on this site come from desk research and ongoing monitoring, not from test accounts — we have not deposited, bet or withdrawn at these operators, and we do not present advertised speeds as measured results. What we weigh: odds pricing and margin on the leagues Canadians actually bet, market depth and in-play availability, bonus terms read in full rather than from the banner, banking options that work from Canada including crypto and Interac, published payout limits and fees, licensing details, and the operator's track record of paying as reported by readers and public records. Commission does not move a brand up the list. Reader reports carry real weight in that last category, which is the main reason this page exists.

If betting has stopped being fun

If your message is about losing control rather than a stuck withdrawal, say so plainly and we will point you toward support. Provincial helplines operate across Canada and are free and confidential. Every operator we list offers deposit limits, time-outs and self-exclusion in account settings — using them costs nothing and takes a minute. Our responsible gambling resources page collects the practical tools and where to find help.

Writing to us

Keep it specific: the brand, the date, the amount, what you expected and what happened. Attach screenshots if you have them. Never send passwords, full card numbers, seed phrases or private keys — no legitimate site or operator will ask for those, and we do not want them. If you would rather your report stay off the site, tell us and it will inform the review without being quoted.

Email: [email protected]. Last reviewed Sep 25, 2026.